All users are deemed to have accepted that they have read and approved the sales contract as soon as they complete their membership process.

The Distance Sales Agreement 

Zen Aesthetics and the Customer in the Virtual Environment.

Article – 1

Thethis subject ofcontract is the Law No. 4077 on the Protection of Consumers regarding the sale and delivery of the product that the seller sells to the buyer, whose qualities and sales price are specified below; It covers the rights and obligations of the parties in accordance with the provisions of the Regulation on the Principles and Procedures for the Application of Distance Contracts.

Article – 2


Zen Estetik Sanayi Ticaret A.Ş.

Article – 3


All members: All buyers who subscribe to, the e-commerce store of Zen Aesthetics Company. (Hereinafter referred to as buyer or customer).

Article – 4


Goods / Product or Service; Type, Quantity, Brand / Model, Color, Number, Sales Price and Payment Method are as stated on the site, and these promises may vary without notifying the buyer.

Article – 5


5.1 – The BUYER declares that he has read and informed all the preliminary information regarding the basic characteristics, sales price and payment method of the contractual product specified in Article 4 and delivery and gives the necessary confirmation electronically.

5.2 – The contractual product is delivered to the buyer or the person or organization at the address indicated in the preliminary information, depending on the distance of the buyer’s place of residence for each product, provided that it does not exceed the legal 30-day period.

5.3 – If the product subject to the contract is to be delivered to another person or organization from the buyer, the SELLER cannot be held responsible because the person or organization to be delivered does not accept the delivery.

5.4 – “The SELLER is responsible for the delivery of the product subject to the contract in a sound, complete, in accordance with the qualifications specified in the order, and with the warranty documents and user manuals, if any.

5.5 – For the delivery of the product subject to the contract, this contract must be approved electronically and the sales price must be paid in the form of payment preferred by the buyer. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.

5.6 – If the bank or financial institution does not pay the price of the product to the SELLER due to unauthorized or unlawful use of the buyer’s credit card by unauthorized persons after the delivery of the product, the BUYER himself or the product delivered to the person or institution specified in the sales contract. It has to send it to the SELLER within 3 working days. In such a case, the shipping costs are the responsibility of the buyer.

5.7 – If the SELLER cannot deliver the product subject to the contract within the period due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation, it is obliged to inform the buyer. In this case, the buyer can use one of the rights to cancel the order, to replace the product subject to the contract with a precedent, and / or to postpone the delivery period until the obstacle is eliminated. In the event that the buyer cancels the order, the SELLER attempts to cancel the credit card receipt belonging to the buyer and return the relevant amount to the buyer’s account within 7 days, and the transaction is notified to the buyer via e-mail. In such a case, the SELLER cannot be held responsible for delays caused by the relevant bank.

5.8 – In case the BUYER and / or the products delivered to the person and / or institutions that the Buyer wants to deliver are defective or damaged, the relevant product or products will be sent to the Seller within 7 days from the date of receipt by the Buyer for the necessary repair or replacement within the terms of the warranty. sent and shipping costs are borne by the SELLER. In such a case, if the 7-day period is over, the BUYER is obliged to take the product received to the relevant service.

5.9 – This contract becomes valid after it is electronically approved by the buyer (after membership is made) and delivered to address.

Article – 6


buyer has the right of withdrawal within seven (7) days from the delivery of the product subject to the contract to him or the person / organization at the address indicated. In order to use the right of withdrawal, the Seller must be notified by fax or e-mail within this period and the product must not be used in accordance with the provisions of Article 7 and the packaging must not be damaged. If this right is exercised, it is obligatory to return the original copy of the delivery invoice and the copy of the cargo delivery report indicating that the product delivered to the 3rd party or the Buyer has been sent to the Seller. Within 7 days following the receipt of these documents, the SELLER attempts to return the product price to the Buyer’s credit card account at the relevant bank. The SELLER cannot be held responsible for the disruptions on the bank side in the return of the product price. Value added tax and other legal obligations, if any, are not refunded if the original invoice is not sent. The shipping cost of the returned product due to the right of withdrawal belongs to the Buyer. In addition, the right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, reproducible software and programs, products that deteriorate rapidly or have expired. The use of the right of withdrawal in all kinds of software and programs, DVD, VCD, CD and cassettes, computer and stationery consumables (toner, cartridge, tape, etc.) and all kinds of cosmetic products is subject to the condition that the package of the product is not opened, damaged and the product is not used.

Article – 7


implementation of this contract, Consumer Arbitration Committees and the CONSUMER COURTS in the place of residence of the Buyer or the Seller are authorized up to the value declared by the Ministry of Industry and Trade. If the order is approved electronically, the BUYER is deemed to have accepted all the provisions of this contract.